Frequently Asked Questions

At Natural Philosopher’s Herbal Apothecary, every remedy is crafted with precision, purity, and purpose. We understand that true wellness is both an art and a journey, which is why we’ve curated this guide to answer your most pressing questions.

From the sourcing of our rare botanicals to tincture use, every detail matters. Explore the answers below, and if you seek further guidance, our team is here to assist you on your path to elevated well-being.
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1. General Questions
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2. Product Questions
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3. Subscription Questions
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4. Payment Questions
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5. Shipping Questions
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6. Contact Questions

 General Questions

Why are your products priced higher than typical wellness brands?

Our pricing reflects the uncompromising craftsmanship, quality, and care that go into every product we create. Unlike mass-produced remedies, each of our tinctures are:

 

  •  Sourced with Intention
    We use certified organic, sustainably wildcrafted, and locally harvested ingredients—selected for their purity, potency, and energetic vitality.

 

  • Crafted in Micro-Batches
    Each tincture is slow-extracted over 6+ weeks, ensuring a full-spectrum, highly bioavailable formula. Our remedies are created by naturopathic doctors and herbalists, and undergo lab testing for heavy metals, pesticides, and microbial safety.

 

  • Elegantly Presented
    Every order is presented as a luxurious ritual experience—from gold-foiled magnetic boxes to wax-sealed thank-you notes and collector’s edition booklets. You’re not just receiving a product—you’re unboxing an intention.

 

  •  Small-Batch, Limited-Edition Drops
    Because of our commitment to freshness and integrity, many of our products are available via pre-order or limited batch releases. This ensures you receive remedies at their peak potency and shelf life.

The Philosophy Behind Our Price?

We believe wellness should feel beautiful. Your health is not a trend—it’s an investment. When you choose Natural Philosopher’s Herbal Apothecary, you’re choosing botanical craftsmanship, timeless wisdom, and the highest level of natural care available.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store,  but you may see us at events. You will be the first to know *When we launch the physical  location. For the moment, we do offer free shipping and free returns, so you can try our products risk-free.

Product Questions

Which bottle size best beits my ritual?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What makes your remedies different from others?

Our tinctures and wellness formulations are crafted with the utmost precision—sourced from the purest botanicals, carefully extracted for maximum potency, and blended using ancient techniques refined for the modern world. Each bottle is a masterpiece of holistic luxury, designed to nourish, restore, and elevate your well-being.

Are your ingredients organic and ethically sourced?

Absolutely. We source only the finest organic, wildcrafted, and sustainably harvested ingredients from pristine environments. Every element is meticulously selected to ensure purity, potency, and ethical integrity.

Are your products safe for daily use?

Yes, our formulations are designed to be incorporated into your daily wellness rituals. However, we always recommend consulting with a healthcare professional, especially if you are pregnant, nursing, or taking medications.

How do I use the tinctures for best results?

For optimal absorption, place the recommended dosage under your tongue and hold for 30 seconds before swallowing. You may also mix them with water, tea, or juice. Consistency is key for lasting benefits.

How long before I notice the effects?

Many customers experience subtle yet profound shifts within days, while others notice deeper transformations over weeks. The results depend on individual biochemistry, consistency of use, and overall lifestyle.

Can I combine multiple tinctures?

Yes, our formulations are designed to complement each other. However, for specific guidance on combinations, we recommend reaching out to us or consulting with a holistic health practitioner.

Can I take your products while pregnant or nursing?

If you are taking these while pregnant or nursing, we suggest diluting into a warm cup of water. This will remove the effects of the alcohol used when tincturing , while keeping its potency.

Are your tinctures alcohol-free?

Our tinctures are made using organic cane alcohol for superior extraction and preservation of medicinal properties. However, we also offer non-alcoholic options using glycerin-based extractions on certain tinctures.

Do you offer subscriptions?

Yes, we provide 2 Subscription boxes. The Vitality Essentials & The Lux Botanica Experience. That ensures you never run out of your essentials. Subscribers also enjoy special pricing and early access to new formulations.

Subscription Questions

What’s included in my subscription box?

Each box is a curated collection of premium, organic medicinal mushrooms, tinctures, botanical elixirs, and exclusive wellness essentials—designed to nourish your mind and body.

What are the different subscription options?
  1. Monthly – for those who love a fresh experience every cycle
  2. Semi-Anually – a balanced approach to continuous wellness
  3. Annually – for a seamless, long-term journey to botanical excellence

How much does the subscription cost?
  • Lux Botanica: $135 per cycle
  • The Lux Botanica Experience: $245 per cycle
    Each box is carefully designed to reflect its value, with rare, potent, and ethically sourced botanicals.

When will I receive my first box?

Orders placed by the 20th of the month ship within the first week of the following month. Subsequent boxes follow the same schedule. 

When will I be billed?

You will be billed on the same date (30th) each billing cycle, depending on your subscription plan.

How do I cancel my subscription?

We’d be sad to see you go! However, you can cancel anytime before your next billing cycle through your account settings.

Can I choose what’s in my box?

Each box is meticulously curated for optimal wellness, but if you have specific allergies or preferences, please reach out—we’ll do our best to accommodate.

Do you offer gift subscriptions?

Yes! You can send a beautifully packaged wellness experience to a loved one. Visit our gifts page for gifting options!
1. General Questions
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2. Product Questions
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3. Subscription Questions
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4. Payment Questions
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5. Shipping Questions
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6. Contact Questions

Payments & Returns

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

 

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions. Due to the nature of our products, we do not accept returns once the product has been opened. However, if you receive a damaged or defective item, please contact us immediately, and we will make it right.

What do I do if I have issues with my order?

For any issues with your orders including returns, email us at ORDERS@PHILOSOPHERSAPOTHECARY.COM

 Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above 89$. Please refer to our shipping policy for more details

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

 Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing CONTACTUS@PHILOSOPHERSAPOTHECARY.COM] or by calling our toll-free number at...

What are your business hours?

Our business hours are Monday through Sunday from 9:00am to 8:00pm EST.

How can we provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at CONTACTUS@PHILOSOPHERSAPOTHECARY.COM

Do you have a physical address?

Yes, we do have a physical address. Our headquarters are located in Kanata, Ontario.

Our Promise to You 

Every drop is a vow—rooted in nature, refined through ritual.
We work only with the purest, wildcrafted ingredients, steeped for weeks in quiet devotion.

Tested, trusted, and wrapped in gold—this is wellness without compromise.

Crafted for those who seek the sacred in the everyday.
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“This apothecary began as my healing story. It became a mission. What I use for myself and my family is what I offer to you crafted with reverence, tested with care, and delivered with soul.”

                                                                                                                                                        

-Alexandra Chartier, Founder
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6138044463

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